We want your order to arrive safely and on time. Please review our shipping and handling policies before making a purchase.

Processing Time

• Orders are typically processed within 2–4 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive a confirmation email once your order has shipped.

Shipping Methods & Rates

• All orders are shipped via trusted carriers (Canada Post, UPS, FedEx, etc.).

• Shipping rates are calculated at checkout based on your location and order size.

• Free shipping may be offered on promotional items or minimum order amounts (when applicable).

Estimated Delivery Times

• Canada: 3–10 business days

• USA: 5–14 business days

• International: 10–21 business days (depending on customs and location)

Delivery times are estimates and may vary due to carrier delays, weather, or customs inspections.

Tracking Your Order

• A tracking number will be provided once your order ships.

• Please allow up to 24 hours for tracking information to update.

International Orders

• International customers are responsible for any customs duties, taxes, or import fees.

• We are not responsible for delays caused by customs clearance.

Lost, Stolen, or Delayed Packages

• Once an order has been shipped, Alexandra Ink is not responsible for lost, stolen, or delayed packages.

• If your package does not arrive, please contact the shipping carrier directly with your tracking information.

• We will do our best to assist but cannot guarantee replacements for carrier issues.

Address Accuracy

• Please double-check your shipping address before submitting your order.

• We are not responsible for packages delivered to incorrect addresses provided by the customer.

📌 Note: These policies apply only to orders placed through Alexandra Ink’s online store. Items purchased through third-party vendors may follow their own shipping policies.